Returns

The Horse Backstreet Choppers stands behind their products 100%. If you are having an issue with a product you purchased from us please contact us immediately. We will accept returns within 14 days.

 

How refunds are processed

We will provide a full refund or particle refund in certain situations. The monies will be refunded via the same payment or a check will be mailed out. Process can take up to 14 days for customer to see the reverse. 

 

Clothing

An exchange can be made if another size/color is needed. Clothes that have been worn or damaged can not be returned for a refund. If the clothing is damaged during shipping or is printed incorrectly please contact us for further instructions.

For refunds we will provide a full refund or particle refund in certain situations. The monies will be refunded via the same payment or a check will be mailed out. Process can take up to 14 days for customer to see the reverse.  

 

Parts

We offer some products on our website from our 3rd party partners or vendors. For these returns we will assist you with these situations. Any custom made products may not be available for returns. 

 

Magazines

If an exchange or refund is needed for a magazine purchased please contact us. 

 

Calendars

If an exchange or refund is needed for a magazine purchased please contact us.

 

Pre-orders

Depending on the product we can cancel the order before it is manufactured and issue a refund. 

 

PRISONS

• Please note that if you are sending magazines to a prison, it is your responsibility as the buyer to verify that the prison will accept magazines.

• Please note that prisons open all mail and if they deem the inmate can not have the magazine they may return it to us, throw it away or keep it. It is their decision. 

• If the magazines are returned back to us we will return your money for the magazines but not for shipping. To resend the magazines again to the prison or to you, you will need to pay shipping again. 

• Make sure the address includes the prison facility and inmate number.  

 

Subscriptions

Currently we no longer offer the old traditional subscriptions for our magazine. For more information Please see our Pre-order Magazine page.

 

For any other information regarding our refund policies please contact us. 

 

To start a return complete the form below.